About Shipping and Retuns

NO RETURNS

Dear Valued Customer,

Thank you for choosing La Zayde. We take pride in offering high-quality products and exceptional customer service. In order to maintain our standards and keep our prices competitive, we have implemented a strict no return policy.

Once an order is placed all sales are final. We do not accept returns or exchanges for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect selection etc...

We understand that every purchase is an important decision, which is why we encourage customers to thoroughly review product descriptions, specifications, and images before completing their purchase. Should you have any questions or concerns about a product, please don't hesitate to reach out to our customer service team for assistance.

We appreciate your understanding and cooperation in adhering to our no return policy. Your satisfaction is our top priority, and we are committed to providing you with an exceptional shopping experience every time.

Thank you for your support.

 

SHIPPING: TIME AND NOT RELIABLE

Dear Valued Customer,

Thank you for choosing La Zayde. We strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner.

Our shipping policy outlines the following guidelines:

  1. Shipping Timeframe: Orders are typically processed and shipped within 1-7 business days from the date of purchase. Once shipped, delivery times may vary depending on your location and the shipping method selected.
  2. Business Days: Please note that our shipping timeframe refers to business days only, excluding weekends (Saturday and Sunday) and public holidays.
  3. Delivery Estimates: While we make every effort to expedite the shipping process, we cannot guarantee specific delivery dates. Delivery estimates provided at checkout are approximate and may be subject to change due to unforeseen circumstances or carrier delays.
  4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and ensure a smooth receipt of your items.
  5. Responsibility: Once your order has been shipped and handed over to the designated carrier La Zayde relinquishes responsibility for any damage, loss, or theft that may occur during transit.
  6. Carrier Liability: Any claims for damaged or lost packages must be filed directly with the carrier responsible for the delivery. We recommend contacting the carrier's customer service department and providing them with your tracking information to initiate the claims process.

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team for assistance. We are here to help and ensure that your shopping experience with us is seamless and satisfactory.